Manage all your organization's relationships and interactions with customers and potential customers as well as being your Customers Knowledge Based
Applications Features:
This feature allows you to manage marketing activities, from planning activities (events, promotions, etc.) to getting customer lead/prospect data. It includes cost management so that the effectiveness of its use can be measured.
Record the sequence of activities carried out to convert customer leads/prosects into buying customers. This feature can track a potential customer's journey, from buying decisions, approaching customers, to closing deals.
Processing customer purchases from creating invoices to delivery orders, including tracking payment and delivery status.
Manage the support process for customers having difficulties or problems with products or services. Starting from recording the problems and how to solve them to become a Best Practice Knowledge Base.
Portal/Performance Dashboard
Business Process
Website
Community/Membership